At Huxberry, we strive to ensure everyone has a good night’s sleep. That's why our sleep systems are backed by one of the finest warranties in the business. Your Huxberry warranty protects you from the day you purchase your sleep system for a period of 10 years against manufacturing defects.
In the rare event of a manufacturing defect, please email us at firstname.lastname@example.org and a customer service rep will be in touch within 24hours.Please review the details of our product warranty policy below:
- The guarantee commences from the date of delivery and is valid for 10 years for Huxberry mattresses and beds, and 1 year for other furniture. Hypnos warranties are provided directly by the manufacturer worldwide and details are provided on their website - www.hypnosbeds.com.
- Any claim must be submitted in writing within one month of the apparent defect becoming evident.
- The claim must be supported by proof of purchase (ie. Original Invoice), and must be made by the original purchaser of the item.
- In the unlikely event of any manufacturing defects during the warranty period, Huxberry will repair or replace the product (at Huxberry’s option) without any charge, except for transportation costs for out of UAE.
- The Warranty period will continue from the date of the original purchase delivery.
- Huxberry shall not be liable for incidental or consequential damages arising out of the use or inability to use this product, or for breach of this or any other express or implied guarantee.
Manufacturing defects are highlighted in the points below:Huxberry Mattresses -
- Wires that are loose, broken or protruding through fabric.
- Mattress Sagging -
- only if the mattress has been continuously supported by a suitable foundation (or equivalent) and used with an appropriate bed frame and center support, or
- minimum of 5 cross slats concentrated in the third for queen and king sets
- Body impressions at least 1.5” deep on both sides
- Broken or loose parts
- Splitting of the wood frame
- Loose fabric upholstery (if any)
- Bent / Warping of wooden bed frame
- If Huxberry Bed Care guide has not been followed.
- If there is evidence of abuse, misuse or damage through neglect or accident.
- If products are soiled, stained, torn or damaged due to reasons of neglect and misuse.
- If the mattress has not been turned and/or rotated in accordance with care instructions.
- Where there is evidence of abuse of any of the products.
- Due to comfort preferences, changes in height / size requirements over time.
Delivery is provided for free for all products within the UAE.
Standard delivery period is within 4 working days for mattresses and accessories only, and within 10 working days for beds. However, Huxberry will strive to deliver orders as soon as possible.
We do not currently offer shipping outside the UAE.