FREQUENTLY ASKED QUESTIONS

  • GENERAL
  • SHIPPING
  • RETURNS

General Questions

What are the different mattresses available from Huxberry?

We only offer premium pocket spring mattresses. Our three exclusive models are the Essentia, the Arcadia and the Premier.

What makes the Essentia a perfect entry level mattress?

The Essentia mattress is designed for people looking to upgrade their sleep experience and have better posture support over a bonnell spring or a regular foam/medical mattress. It's ideal for students, young children and budget focused sleepers and designed with affordability in mind (with a premium pocket core).

What makes the Arcadia mattress one of its kind?

The Arcadia mattress is designed to give premium comfort with plush layers of natural latex and memory foam over a pocketed core. The Arcadia mattress is a great long term mattress for families who want to ensure a super comfortable, consistent and blissful night's sleep.

What makes the Premier mattress so unique?

The Premier mattress is a high performance mattress with non-parallel comfort. Designed with layers of breathable natural latex and cooling gel-foam, the Premier mattress is focused on providing optimal thermoregulation (heat management) throughout the course of the night with the highest levels of comfort. It is designed for discerning new age consumers who are focused on an active, performance based healthy lifestyle.

How are Huxberry’s premium mattresses so affordable?

Over 40 years of mattress design experience supplying some of the largest hotels in the Middle East, a global supply chain sourcing the very best materials, and a state-of-the-art just-in-time UAE based manufacturing facility allows us to offer these premium mattresses at great fair prices.

How long do Huxberry mattresses last?

Huxberry mattresses should easily last 10 years or longer with proper care.

Are Huxberry mattresses easy to clean?

All mattresses should be paired with a waterproof mattress protector or encasement to ensure a clean and hygienic sleep. Our Huxberry mattress protectors are waterproof, UK-grade fire rated and have just been approved as a CDC Level-4 virus blocker.

Do Huxberry mattresses have a break-in period?

Yes, our mattresses typically take 10-15 days to break in.

Do Huxberry mattresses come with a cover?

No, unless a special offer is running. Our premium Huxberry mattress protectors and encasements are available on the website.

Shipping & Delivery Questions

When will my order ship?

All orders ship within 4 business days. We usually ship earlier!

Do I have to bear additional charges for home delivery?

There are no additional delivery charges. Our prices include delivery within the UAE.

Are any taxes and duties levied on shipping?

There are no additional duties and taxes applicable in the UAE.

Can I choose my delivery date?

Yes, please reach out to us at info@huxberry.com

Can I reschedule my order or delivery?

Yes, please reach out to us at info@huxberry.com

Will my delivery be affected during holidays?

We try our best in all situations, but sometimes, it may be. Please reach out to us if this is a concern and we will work to accommodate your request.

Will my order be delivered on the weekend?

Deliveries are usually scheduled during the week.

What will happen if I'm not home to receive the order?

Our delivery partners will reach out via a phone call before scheduling the delivery to ensure someone is at home to receive the items. Should a person not be home, we will reschedule at the next available delivery slot.

Returns & Cancellation Questions

How does the 100 night risk free trial work?

Your trial begins when your items are delivered. Contact us at info@huxberry.com to initiate your return within your trial.

We'll set up a courier to pack up and remove the product (no, you don't have to squeeze it back in the box!).

Your original form of payment will be refunded in full.

Please note - returns do not apply if the same item type has been ordered and returned by the same household on a previous order.

Can I change the size of my mattress after ordering it?

Yes, please email us at info@huxberry.com.

Please note - returns do not apply if the same item type has been ordered and returned by the same household on a previous order.

Can I return my Huxberry mattress?

Yes, please email us at info@huxberry.com.

Please note - returns do not apply if the same item type has been ordered and returned by the same household on a previous order.

How does the Huxberry return process work?

Once we receive your email at info@huxberry.com, we will schedule a courier to pick up the items after which the original form of payment will be refunded.

Do I need to store the original boxes for returns?

No, but we are happy to take it back to recycle the box.

How many Huxberry products can I return?

You may return all the items that have a return/risk free trial policy.

Should I pack the mattress before returning it?

You may return all the items that have a return/risk free trial policy.

Do you allow product exchanges?

No, we currently don't allow product exchanges.

Can I cancel my Huxberry order?

Yes, please email info@huxberry.com to cancel your order

Is there a cancellation window for my orders?

Please email info@huxberry.com at the earliest date before the delivery to cancel your order.

How does the cancellation process work?

Once we receive your email at info@huxberry.com, we will cancel the order in our systems and refund your payment in full.