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REFUND & EXCHANGE

Refund Policy

Refunds are only applicable on our Online Exclusive mattress range for 100 calendar days from date of purchase. If you decide that the Huxberry Online Exclusive mattress is not for you, please send an email to info@huxberry.com to begin our refund process.

Kindly note the following Terms and Conditions regarding our refund policy:

  • Returns will be accepted only within 100 calendar days from the date of purchase.
  • Returns will not be accepted within the first 30 calendar days from the date of purchase for the adjustment period.
  • Items that are damaged, soiled, stained or torn will not be eligible for returns.
  • Products that have been wrongly ordered (model/size) will not be eligible for exchange or returns.
  • Products ordered by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) will not be eligible for returns.
  • Interest accrued via EMIs will not be refunded during the return cycle.
  • Our standard premium mattresses are on display in our retail showroom and refunds are not applicable for any in-store models. We encourage you to visit our showroom and experience the Huxberry quality for yourself.
  • Mattress Protectors and Encasements are exempt from being returned for hygienic reasons.

    • We expect customers to use the product for a minimum of 30 days to experience its features, and to this effect, we accept returns only 30 days after the Online Exclusive has been delivered.

    If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Exchanges

    Our Exchange Policy lasts for 10 calendar days, starting from the day you receive your mattress. We request customers to use the product for a minimum of 7 days to experience its features, and to this effect, we accept exchanges only 7 days after the product has been delivered.

  • Products that have been wrongly ordered (model/size) will not be eligible for exchange or returns.
  • Products with non-standard sizes will not be eligible for exchange or returns.
  • Products must be in its original condition to be eligible for an exchange or return (ie no stains, torn fabric, soiling etc)
  • Furniture Items are not covered in the exchange or return policy, regardless of whether they are in original packaging.
  • Items such as linens, duvets, protectors or any bedding accessories will not be applicable for an exchange or refund for hygiene reasons.
  • Interest accrued via EMIs will not be refunded during the exchange or return cycle.
  • Products ordered by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) will not be eligible for exchange or returns.
  • Legitimate exchanges will be processed only once on each product type or model.
  • The Exchange Policy only applies on your first purchase, subsequent orders will void the Exchange Policy.
  • Please keep your proof of purchase (invoice details) handy while requesting an exchange.
    • How To Return A Product

    We recommend to read through the following details carefully to understand how to return your product. Please do not send your purchase back to the manufacturer.

    Step 1: Send Us An Email

    In case your product qualifies for an exchange, please ensure that you’ve used the product for 30 calendar days from the exact date of delivery to request a return.

    Products are eligible for 1 exchange only. Please send us an email to info@huxberry.com with the following information.

    1. Product Details
    2. Reason For Exchange
    3. Invoice Details
    4. Original Mode of Payment

    Our team will reach out within 24hours to assist you your exchange request.

    Step 2: Product Inspection

    Once we’ve verified your details, we’ll assign a Product Inspection Specialist to process your request, verify the present condition of the product and transport the product back to our facility.

    You’re requested to cooperate with our Specialist during this procedure.

    We reserve the right to disqualify exchange requests in case the reason shared by a customer doesn’t fall within genuine product dissatisfaction. Please note that products purchased by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) and other companies operating in our domain will not be eligible for exchanges.

    In case the product is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss this further with you to understand the eligibility of your exchange request.

    If the refund request is genuine and if the product is in good condition, we will take immediate measures to process your exchange request and take your valuable feedback to improve our products further.

    Please note that you will not be responsible for paying for exchange shipping costs as the returned mattress will be collected at the time of delivery of the new mattress.