REFUND POLICY

Our Return Policy

Our Return Policy lasts for 100 calendar days, starting from the day you receive your products.

We expect customers to use the product for a minimum of 30 days to experience its features, and to this effect, we accept returns only 30 days after the product has been delivered.

Please read through our complete terms and conditions for returns:

• Returns will be accepted only within 100 calendar days from the date of delivery
• Returns will not be accepted before 30 calendar days from the date of delivery
• Mattress Protectors and Encasements are exempt from being returned
• Products that are damaged, soiled, stained or torn will not be eligible for returns
• Products that have been wrongly ordered (model/size) will not be eligible for returns
• Products ordered by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) will not be eligible for returns
• Interest accrued via EMIs will not be refunded during the return cycle
• Legitimate returns will be processed only once on each product type or model
• Please keep your proof of purchase (invoice details) handy while requesting a return

How To Return A Product

We recommend that you read through the following details carefully to understand how to return your product. Please do not send your purchase back to the manufacturer.

Step 1: Send Us An Email

In case your product qualifies for a 100 night free trial, please ensure that you’ve used the product for 30 calendar days from the exact date of delivery to request a return.

Send us an email to info@huxberry.com with the following information.

1. Product Details
2. Reason For Return
3. Invoice Details
4. Original Mode of Payment

Our team will immediately reach out to assist you with your return request.

Step 2: Product Inspection

Once we’ve verified your details, we’ll assign a Product Inspection Specialist to process your request, verify the present condition of the product and transport the product back to our facility.

You’re requested to cooperate with our Specialist during this procedure.

We reserve the right to disqualify return requests in case the reason shared by a customer doesn’t fall within genuine product dissatisfaction. Please note that products purchased by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) and other companies operating in our domain will not be eligible for returns or refunds.

In case the product is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss this further with you to understand the eligibility of your return request.

If the refund request is genuine and if the product is in good condition, we will take immediate measures to process your return request and take your valuable feedback to improve our products further.

Please note that you will not be responsible for paying for return shipping costs - we will handle the shipping in good faith.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable)

- Any item is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@huxberry.com.

Exchange Policy

We only replace items if they are defective or damaged.

If you need to exchange any product for a replacement, send us an email at info@huxberry.com and send your item to: Huxberry DMCC, DMCC, Dubai DU, United Arab Emirates.

Depending on where you live, the time that it takes for an exchanged product to reach you may vary.