REFUND & EXCHANGE

Orders cannot be refunded or cancelled once the order has been confirmed and the transaction has been processed. Each item is made to order and cannot be altered or cancelled as materials have been purchased and our master craftsmen have already started working on your order. Therefore, please ensure all sizes, materials and requirements are verified prior to order placement.

If an incorrect item has been delivered or any defects are noticed, you are within your rights to refuse acceptance of the delivery.

Exclusions: Normal wear and tear, damage caused by improper use or care, or personal preferences (e.g., comfort or firmness) do not qualify as defects and are not eligible for returns, exchanges, or refunds.

Please follow the steps below incase of any defects or issues:

We recommend to read through the following details carefully to understand how to return your product. Please do not send your purchase back to the manufacturer.

In case your product qualifies for an exchange, please ensure that you’ve used the product for 30 calendar days from the exact date of delivery to request a return.

Products are eligible for 1 exchange only. Please send us an email to info@huxberry.com with the following information.

1. Product Details
2. Reason For Exchange
3. Invoice Details
4. Original Mode of Payment

Our team will reach out within 24hours to assist you your exchange request.

Once we’ve verified your details, we’ll assign a Product Inspection Specialist to process your request, verify the present condition of the product and transport the product back to our facility.

You’re requested to cooperate with our Specialist during this procedure.

We reserve the right to disqualify exchange requests in case the reason shared by a customer doesn’t fall within genuine product dissatisfaction. Please note that products purchased by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) and other companies operating in our domain will not be eligible for exchanges.

In case the product is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss this further with you to understand the eligibility of your exchange request.

If the refund request is genuine and if the product is in good condition, we will take immediate measures to process your exchange request and take your valuable feedback to improve our products further.

Please note that you will not be responsible for paying for exchange shipping costs as the returned mattress will be collected at the time of delivery of the new mattress.