REFUND & EXCHANGE
Refunds are only applicable on our Online Exclusive mattress range for 100 calendar days from date of purchase. If you decide that the Huxberry Online Exclusive mattress is not for you, please send an email to email@example.com to begin our refund process.
Kindly note the following Terms and Conditions regarding our refund policy:
We expect customers to use the product for a minimum of 30 days to experience its features, and to this effect, we accept returns only 30 days after the Online Exclusive has been delivered.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Our Exchange Policy lasts for 10 calendar days, starting from the day you receive your mattress. We request customers to use the product for a minimum of 7 days to experience its features, and to this effect, we accept exchanges only 7 days after the product has been delivered.
We recommend to read through the following details carefully to understand how to return your product. Please do not send your purchase back to the manufacturer.
In case your product qualifies for an exchange, please ensure that you’ve used the product for 30 calendar days from the exact date of delivery to request a return.
Products are eligible for 1 exchange only. Please send us an email to firstname.lastname@example.org with the following information.
- Product Details
- Reason For Exchange
- Invoice Details
- Original Mode of Payment
Our team will reach out within 24hours to assist you your exchange request.
Once we’ve verified your details, we’ll assign a Product Inspection Specialist to process your request, verify the present condition of the product and transport the product back to our facility.
You’re requested to cooperate with our Specialist during this procedure.
We reserve the right to disqualify exchange requests in case the reason shared by a customer doesn’t fall within genuine product dissatisfaction. Please note that products purchased by customers working for competitors (both retailers and online brands involved in mattresses, beds, pillows, protectors and other bedroom furnishings) and other companies operating in our domain will not be eligible for exchanges.
In case the product is damaged, soiled, torn or stained, our Product Inspection Specialist will discuss this further with you to understand the eligibility of your exchange request.
If the refund request is genuine and if the product is in good condition, we will take immediate measures to process your exchange request and take your valuable feedback to improve our products further.
Please note that you will not be responsible for paying for exchange shipping costs as the returned mattress will be collected at the time of delivery of the new mattress.